Operations Manual - UniqBnB - Vacation Rental Management

UniqClean Operations Manual

Table of Contents

WHO WE ARE

As a business owned and operated by short-term rental investors, we know firsthand the challenges that come with managing and readying a short-term rental home for the ultimate guest experience. 

UniqClean was born from the need to find reliable cleaning services that would provide the gold level standard we were searching for. Eager to provide our guests with an immaculate home at every stay, we decided to start our own company. Our goal was to not just maintain, but exceed, the level of excellence we expected. A desire to extend these services to other short term rental owners and homeowners alike led to the development of our “white glove service” philosophy and a wide variety of offerings. 
 
Through our carefully crafted team of specialists, amassing over 30 years’ industry experience, we’re proud to guarantee unparalleled service. In fact, we stand so firmly by this commitment to providing superior service, we even put it in our name— promising our customers “a clean like no other.”

OUR MISSION

To provide high quality, five-star vacation rental cleaning services with white glove services to ensure a comfortable and stress-free experience for our clients’ guests and remote owners alike.

We strive to create a safe and clean environment by utilizing the most advanced cleaning techniques, modern software to automate scheduling and reporting, and offering the highest quality of customer service. We are committed to delivering exceptional results that exceed expectations and ensure that our clients and their guests have a positive and memorable experience.

OPERTO TEAMS – Accepting and Declining Tasks

When a task is assigned, accept it.
If you are not available for the task, decline it and let management know by texting the business number.
At the start of your shift, clock in for the day. You should clock in when you arrive at the property. Feel free to arrive up to a maximum of 15 min before the task starts to see if the guest has left early.
Clock out when you have completed your last task of the day. You should also clock out if you are running personal errands in between tasks and then clock back in when you reach your next task.

When you start your task, you will click “Start Task”.
When you are done with the task either “Pause Task Timer” if someone else is going to complete it or “Complete” if the task is complete.
When you start a task, press the + symbol and review all the notes related to it. You should read these notes every time to ensure it is being done to expectations. The tasks notes will be updated from time to time, so it is imperative to review them at the start of each task.
When you find an issue, report it through the system immediately. These include guest damage, stained carpets, sheets, towels, missing items and inventory issues. If you are unsure if an issue has been reported in the past, report it again.
If it’s an issue that needs immediate attention, such as guest damage or a broken item that needs maintenance, also report it to management immediately by texting the business phone number.

GUEST CHECK-OUT TIME

It is not uncommon to arrive at a property and find a guest still at the house at check-out time. In the event this occurs, you must follow these procedures: 

Report to management. Text the business number immediately and let us know the guest is still at the property.
Knock on the door and ask if they have requested a late check-out.
If they did not receive permission for late check-out, politely let the guests know they need to vacate the property so you can start the cleaning process.  Remind them of check-out time.

Politely tell them you need access to start the turnover cleaning while they pack their belongs and vacate the property.

CLEANING EQUIPMENT AND SUPPLIES

As team staff, you will be provided with a cleaning Kit containing all the necessary equipment and cleaning products to complete your tasks.  

Following is a list of equipment and cleaning supplies you will need to have on hand for every assignment: 

Equipment  

Broom and dustpan

Mop and bucket 
Extension Dusters
Vacuum cleaner 
Rubber or disposable gloves 
Disposable face masks

Paper towels 
Microfiber cleaning rags 
Sponges and scrub pads 
Razor blades
Trash bags

Cleaning Caddy

Products 

Disinfectant cleaner 
All-purpose cleaner

Stainless steel cleaner and polish 
Fabric stain remover or solution 
Toilet cleaner 
Oven/Grill cleaner 
Floor cleaner/mopping solution

Furniture/wood polish 
Window/glass Cleaner 
When you begin to run low and need additional supplies, create an issue report in Operto Teams under the property name “UniqClean” so management can reorder.

TEAM LEADS – GENERAL RESPONSIBILITIES

Leads are responsible for making sure the properties have the right number of supplies and linens.

Leads will need to make sure that all supplies and linens are picked up prior to the turnover start time and make it to the property.

When you are working with a team and have multiple properties, make sure you communicate which property you will start at.

While everyone is expected to report issues as they are found, leads are responsible for making sure all issues are reported before completing a task.

PRE-INSPECTION

The Lead is responsible for performing onsite pre-inspection before the property is cleaned. Upon arrival, the Lead must: 

Inspect the property for damage:

Dents or holes on walls or flooring 
Carpet burns or non-removable stains 
Broken mirrors, glass doors and windows 
Broken light fixtures 
Broken or damaged furniture

Broken or damaged decorative items 
If damage is detected, the Lead must follow the reporting protocol: 
Take pictures (different angles, including close ups) and/or videos of the damage.
Provide a detailed written assessment of the damage or situation.
Make detailed notes on any other issues and report in VRS.

Check that all electronics and appliances are working properly and report accordingly. Change batteries if needed. 
Check the property for items that were left by guests. If items are found, report in VRS and follow lost and found procedures.
Turn on all lights and check for bulbs that are out and replace as needed.

POST INSPECTION

After a property is cleaned, the Lead is responsible for returning to the property to perform a final inspection prior to guest check-in. 
Check on Team Member performance, make sure all assigned tasks were completed, and complete the performance checklist.
Switch off all lights and devices. 
Make sure all doors are locked and all cleaning supplies and equipment are put away.

TEAM LEADS – WORKING INTERVIEWS AND ONGOING TRAINING

When you have someone performing a working interview, you must assign them a specific room – bathrooms and kitchens are the best options because they require the most detail.
When they tell you they are complete, check their work with them. Politely point out the items that aren’t up to standard or were missed.
A working interview will generally be scheduled on days with multiple properties. Have them repeat the same room on each property, so we can assess whether they take our feedback and improve. If they keep making the same mistakes, they aren’t a great fit.
You will be responsible for training new hires. The process is the same as evaluating them. Assign them a specific room, inspect their work, point out that need correction and have the candidate correct them. When they consistently clean a room perfectly, give them a different one to try with the same process.
As with evaluating work interview and training new hires, on the job training is an ongoing process. When inspecting your team’s work, you should be following the same process. Point out items that aren’t done correctly and have them correct them.

At the end of a working interview, the lead is responsible for filling out the Working Interview Evaluation Form and turning it in to management for final assessment.
Take photos of the specific staging items that were evaluated during a working interview (couch, beds, patio furniture, bathroom amenities, snacks and coffee bar). Upload the photos and the assessment form to the OneDrive folder you were given.

CLEANING – GENERAL TIPS

When entering a property, it is best to start with the areas that are generally the dirtiest and take longer to clean.  In order to efficiently manage your time, we suggest cleaning a property in the following order: 

Linen Collection

Bathrooms

Kitchen

Bedrooms

Common/living room areas

Patio or Balcony

Entryway

Gather and organize all equipment and cleaning products. Organize all supplies in a cleaning caddy so you can move from room to room in a timely manner.  
When dusting or wiping down with a microfiber rag, be sure to work from top to bottom. For example, dusting in the following order – curtains, light fixtures, wall art, windowsills, furniture surfaces, countertops, baseboards.

When sweeping, vacuuming, and mopping the floors, start at the far-out corner of the room, and work your way to the door. 
Vacuum cleaners with a dust canister MUST be emptied after every property cleaning assignment. Vacuum bags MUST be removed and disposed of once the debris reach the full capacity line. 
Vacuum cleaners MUST be sanitized once a week. Follow the following instructions for weekly routine vacuum cleaning maintenance:

Canister

Dispose of all dust and dirt from inside the canister.

Wipe the inside of the canister with a microfiber rag. 
Wash the canister with soap and warm water. 
Let the canister dry out before re-assembling.  
Rinse away all soap suds. 
Let the canister dry completely before replacing it.

Filter

Check manufacturer’s manual to learn if the filter is washable. instructions to determine whether the filter is washable or needs to be replaced. 
If your vacuum filter is washable, remove it and shake off all dust.  
Rinse the filter with warm water.  Do not use soap. Let the filter dry overnight. Check to be certain it’s completely dry before replacing it. 
Allow filter to dry completely overnight.

Base Plate

Cut any hair or debris from the bar bristles making sure to not cut any of the bristles. 
Remove any dirt from the beater bar using a scrub brush. 
Using a multi-purpose cleaner and a microfiber rag, wipe clean the base plate of the vacuum. 
Finally, using a multi-purpose cleaner and a microfiber rag, wipe clean the outside of the vacuum, and re-assemble all parts.

After each property cleaning, collect all used/dirty microfiber rags and place them in a trash bag to be washed and sanitized at the laundry facility at the end of the day. Microfiber rags must be washed at the highest heat setting.

CLEANING – LINEN MANAGEMENT AND LAUNDRY

The first task to be completed when entering a house is to collect all dirty linens and prepare for offsite or onsite laundering. 

Offsite Laundry

If linens are to be taken to the offsite facility, follow these steps:

Collect items and place in laundry bags 
Label and Inventory 
Deliver to laundry facility at end of shift 
Create issue notating they have been taken offsite

For Onsite Laundry

If linens are to be washed at the property, follow these steps: 
Strip bedding, collect towels, and begin laundry 
Wash all linens at the highest heat setting 
Layout proper sized sheets on each bed for turnover

Check laundry and switch loads 
Clean lint trap before and after each dryer cycle

CLEANING – BATHROOMS

The bathroom is the most prone room for germs and bacteria. Therefore it is very important to follow these cleaning procedures to avoid the risk of cross-contamination. We suggest the bathroom cleaning tasks be performed in the following order: 

Gather all supplies. 
Wear rubber gloves and face mask if necessary. 
Spray the shower walls, bathtub, toilet, toilet seat, toilet seat hinges, and sink with disinfectant cleaner and allow it to set for a few minutes.  
Scrub the shower walls or bathtub with a scrub pad or sponge, then rinse clean. Wipe dry with a microfiber rag.

Scrub the inside of the toilet bowl with the toilet brush and make sure to remove any build-ups. Wipe clean the toilet seat and seat hinges with paper towels or a microfiber rag.

Throw paper towels in the trash. If using a microfiber rag, DO NOT reuse it for any other surfaces.  
You must sanitize your rubber gloves or switch to a new pair of disposable gloves after cleaning the toilet.  To sanitize your rubber gloves, wash the outside of the gloves with anti-bacterial soap and warm water.

 Scrub the sink with a scrub pad or sponge, then rinse clean.  Wipe and dry the entire sink, faucet, and backsplash with a microfiber rag.   
Using a glass cleaner and a microfiber rag, wipe all mirrors and glass surfaces.

Using an all-purpose cleaner and microfiber rag, wipe countertops. Be sure to move/clean under all items on countertops.  
Using all-purpose cleaner or furniture polish, wipe all cabinet doors. 
Using a microfiber rag and disinfectant cleaner, wipe clean all switches, door handles, and other high-touch areas. 
Empty all trash. 
Dust or vacuum the baseboards.

Vacuum or sweep the floor. 
Restock Bathroom according to Restock List specifications: 
Refill hand soap dispenser 
Refill shampoo/conditioner/body wash dispenser 
Toilet paper rolls

Kleenex – if available 
Stage bathroom linens  
Mop the bathroom floor using a floor cleaner or mopping solution.

When sweeping, vacuuming, and mopping the floors, start at the far-out corner of the room, and work your way to the door.

Collect all cleaning supplies.

Switch off all lights.

CLEANING – KITCHEN

We suggest the kitchen cleaning tasks be performed in the following order: 

Gather all supplies.

Wear rubber gloves and face mask if necessary. 
Unplug small appliances before cleaning (toasters, coffee-makers). 
Clean out Food Items

Remove and dispose of all food items left by previous guest in the refrigerator, freezer, or pantry.  
Using an all-purpose or disinfectant cleaner, wipe down refrigerator shelfing.

Clean/wipe top of refrigerator with a duster or cleaning rag.

Unplug coffee-maker. Empty basket with used grounds and filter if needed. Wash/clean coffee pot and wipe it dry. 
Using all-purpose cleaner and microfiber rag, clean and polish additional appliances 
Check dishwasher

Soak or rewash any dishes with stuck-on food or grease. Load and start dishwasher if needed. Hand-wash items that are not dishwasher safe. 

Clean/wipe stovetop, oven, and microwave

Using oven cleaner, spray the oven.  Follow cleaning instructions to let the cleaner set, then scrub off and wipe clean with a sponge or cloth. 
Using all-purpose or stovetop cleaner and microfiber rag, spray and wipe down stovetop.

Using disinfectant cleaner and microfiber rag, spray and wipe down inside of microwave. Remove and clean the microwave plate.

Turn on hot water and garbage disposal. Allow disposal to run for about 10-15 seconds. 
Using a disinfectant cleaner and sponge or microfiber rag, clean the inside of the sink. 
 Using stainless steel cleaner and polish, wipe and dry sink and faucet 
Using all-purpose or disinfectant cleaner and microfiber rag, wipe and sanitize all dining surfaces.

Using an all-purpose cleaner, wipe countertops. Be sure to move/clean under all items on countertops. 
Using all-purpose cleaner or furniture polish and microfiber rag, wipe all cabinet doors. 
Empty dishwasher and put away all dishes. 
Using a microfiber rag and disinfectant cleaner, wipe clean all switches, door handles, and other high-touch areas. 
Empty all trash.

Dust or vacuum the baseboards. 
Vacuum or sweep the floor. 
Restock Kitchen according to Restock List specifications:

Paper towels 
Sponge

Trash bags 
Refill dish soap dispenser 
Refill hand soap dispenser 
Stage kitchen dishtowels

Restock and stage Coffee and Snack Bar according to Restock List specifications:

Coffee/Tea 
Creamer/sugar 
Snacks  
Waters

CLEANING – KITCHEN (Continued)

Mop the kitchen floor using a floor cleaner or mopping solution.

When sweeping, vacuuming, and mopping the floors, start at the far-out corner of the room, and work your way to the door.

Collect all cleaning supplies. 
Switch off all lights.

CLEANING – BEDROOMS

We suggest the bedroom cleaning tasks be performed in the following order: 

Gather all supplies.

Spray blankets and throw pillows with disinfectant spray. 
Check all drawers and cabinets for miscellaneous items. 
Use an extendable duster to clean all hard-to-reach areas from top to bottom. 
Dust ceiling fans. 
Dust/wipe down blinds and windowsills.

 Dust light fixtures, pictures, and wall hangings. 
Using a microfiber rag and all-purpose cleaner, dust/wipe TV and all level surfaces. 
Using all-purpose cleaner or furniture polish and a microfiber rag, wipe all cabinet doors. 
Using furniture or wood polish and a microfiber rag, wipe down all wooden furniture. 
Using a glass cleaner and a microfiber rag, wipe all mirrors and glass surfaces.

Check mattress and mattress protector. Replace mattress protector as needed. Move the bed away from the wall to make the bed. Do not place pillows, comforters, blankets on the floor. Stage the bed as per specifications. 
Using a microfiber rag and disinfectant cleaner, wipe clean all remote controls, light switches, door handles, and other high-touch areas. 
Empty all trash. 
Dust or vacuum the baseboards. 
Vacuum carpet, including all carpet edges, behind, and under the bed.

OR sweep and mop floor, including behind and under the bed

When sweeping, vacuuming, and mopping the floors, start at the far-out corner of the room, and work your way to the door.

Collect all cleaning supplies. 
Switch off all lights.

CLEANING – COMMON/LIVING ROOM AREAS

We suggest the Common/living room cleaning tasks be performed in the following order: 

Gather all supplies. 
Spray/wipe sofas, sofa cushions, throw pillows, and chairs with disinfectant spray.

Use a microfiber rag and stain remover to spot treat any carpet stains. 
Check all drawers and cabinets for miscellaneous items. 
Use an extendable duster to clean all hard-to-reach areas from top to bottom. 
Dust ceiling fans.  
Dust/wipe down blinds and windowsills.

 Dust light fixtures, pictures, and wall hangings. 
Using a microfiber rag and all-purpose cleaner, dust/wipe TV and all level surfaces. 
Using all-purpose cleaner or furniture polish and a microfiber rag, wipe cabinet doors. 
Using furniture or wood polish and a microfiber rag, wipe down all wooden furniture. 
Using a glass cleaner, wipe all mirrors and glass surfaces.

Check under all side tables, sofas and sofa cushions for debris/miscellaneous items.  
Vacuum sofas, sofa cushions, and chairs. 
Empty all trash. 
Dust or vacuum the baseboards. 
Using a microfiber rag and disinfectant cleaner, wipe clean all remote controls, light switches, door handles, and other high-touch areas.

Vacuum carpet, including all carpet edges, under tables and sofas. 
OR sweep and mop floor, including under tables and sofas.

When sweeping, vacuuming, and mopping the floors, start at the far-out corner of the room, and work your way to the door.

Collect all cleaning supplies. 
Switch off all lights.

CLEANING OUTDOORS – PATIOS AND BALCONIES

Cleaning and staging the outdoor areas of an Airbnb is as important as the inside. A guest will create a first impression based on the curb appeal of the property. We aim to increase each property’s curb appeal by impressing our guests with a clean and well staged entryway. We suggest the Outdoor cleaning tasks be performed in the following order: 

Gather all supplies. 
Shake out and sweep any rugs. 
Sweep/blow any outdoor spaces and dispose of debris.

Using a broom or long-handled duster, remove any visible dirt/cobwebs from walls, windowsills, screens, ceilings or light fixtures. 
Using a disinfectant cleaner and a microfiber rag, wipe clean all outdoor furniture. 
Using a glass cleaner and microfiber rag, wipe all mirrors and glass surfaces. 
Using all-purpose cleaner and a microfiber rag, wipe clean barbecue/grill, patio bar, outdoor fridge, or any outdoor cooking surfaces. 
Follow manufacture’s cleaning and sanitation instructions for pool or hot tub.

Collect all cleaning supplies. 
Stage all furniture pieces and objects accordingly. 
Collect all cleaning supplies. 
Switch off all lights.

CLEANING OUTDOORS – ENTRYWAY

The entryway should be the last area in the property to be cleaned and staged. 

Gather all supplies. 
Shake out floor mat and sweep any rugs. 
Sweep/blow entryway and dispose of debris. 
Using a broom or long-handled duster, remove any visible dirt/cobwebs from walls, windowsills, screens, or ceilings or light fixtures. 
Dust or wipe down front door.

Using a glass cleaner and microfiber rag, wipe all mirrors and glass surfaces. 
Mop the entryway floors if needed. 
Collect all cleaning supplies. 
Stage any furniture pieces and objects accordingly. 
Collect all cleaning supplies.

Switch off all lights unless otherwise specified.

RESTOCKING SUPPLIES

We are committed to providing our guests with the basic essential amenities they expect to find at check in. We make sure our properties have all the necessary essentials and supplies for each reservation.  In order to guarantee a comfortable and stress free experience to all guests, it is important to restock all items and quantities according to the list provided below.  

Coffee and Snack Bar Restock items

Replace coffee pods and/or refill coffee ground

Replace creamer/sugar 
Replace snacks  
Replace waters

Kitchen Restock Items

Replace paper towels

Replace kitchen sponge 
Replace Trash bags 
Refill dish soap dispenser 
Replace dish soap pods 
Refill hand soap dispenser

Replace and stage kitchen dish towels

Bathroom Restock Items

Refill hand soap dispenser 
Refill shampoo/conditioner/body wash dispenser 
Replace toilet paper

Replace hand tissue paper (if available) 
Replace and stage bathroom linens per specifications

Additional Guest Supplies (If available)

Disposable gloves 
Multi-surface cleaner

Disinfectant cleaner 
Antibacterial hand sanitizer

OWNER’S CLOSET

The owner’s closet is one of the most important rooms in the house. We expect our client’s owner’s closets to be clean and organized at all times. At the end of each turnover, the lead should make sure that:

All sheets should are sorted by size and neatly arranged on shelfs  
Restock supplies are neat and orderly 
All trash is removed

INVENTORY REPORTING

While organizing owner’s closet, check inventory levels of all items. You must request management to purchase items if there are less than three turnovers of any one item

(see list below for specifications).

Category	Item	Qty / Turnover	1 Ba	2 Ba	3 Ba
Cleaning	Dish Soap	refill
	Dish Soap Pods	replace	3	4	4
	Laundry Detergent Pods	replace	4	4	4
	Medium trash bags(white, 13 gl)	replace	4	4	4
	Kitchen Sponges	replace	1	1	1
	Paper Towels	replace	2	2	2
Snack Bar	Granola bars	replace	2	3	3
	Trail mix	replace	2	3	3
	Popcorn	replace	1	2	2
Coffee Bar	Regular Coffee ground	refill
	Regular Coffee pods	refill
	Coffee Creamer	replace	6	8	8
	Coffee Filters	refill
	Sugar in the Raw	refill
	Splenda	refill
	Champagne	replace	1	1	1
	Water 1L/16oz	replace	2/6	2/6	2/6
Personal Use	Hand Soap (80 oz)	refill
	Shampoo	refill
	Conditioner	refill
	Small trash bags (white, 4 gl)	replace	1	2	3
	Toilet Paper	replace	3	6	9
	Body wash	refill
Linens
	Bath Towels	replace	4	per bed
	Hand Towels	replace	4	per bathroom
	Wash cloths	replace	6	per bathroom
	Make up rags	replace	2	per bathroom
	Dish Towels	replace	2

SAMPLE Detailed Turnover Restock items and quantities

Turnover Task List

Upon entering each house, start by collecting all dirty linens and inspecting the property for damages; report damages in VRS.

Laundry

☐ Collect all dirty linens and start load (be sure to wash what you need for turnover first)

☐Layout proper sized sheets on each bed

☐Check Laundry/Switch Loads

☐Restock bathroom linens per restock list

☐ Restock kitchen hand towels

Kitchen

☐ Load/start dishwasher (including coffee pot and filter basket) if D/W hasn’t already been run

☐ Wipe cabinet doors and spray with polish buff to shine

☐Wipe & sanitize all dining surfaces

☐Clean & polish all appliances including inside of oven

☐Clean coffee pot (empty used grounds and filter)

☐Shake out toaster over sink and polish the outside

☐Wipe countertops (Move/clean under all items on countertop)

☐Clean and dry sink (make sure and get the faucet buffed to shine)

☐Clean out left items from fridge (wipe all shelves and drawers, check freezer and wipe as well)

☐ Clean/wipe microwave inside and out

☐ Empty dishwasher (pay close attention to finger prints on glassware and silverware when putting items away)

☐Shake out rugs and launder if needed

☐Take out the trash (make sure and check the cans and clean out as needed)

☐Sweep/mop (Under furniture as well, move if necessary)

Bathroom

☐Clean shower with all-purpose cleaner, use dry rag to buff to shine and prevent beading of water

☐Clean sink, polish faucets, and rain

☐Clean toilets, under rim, lid and seat. Spray cleaner around base and clean. Wipe the tank of toilet off as well

☐Dust toilet paper holder

☐Wipe the doors and Lysol the handles

☐Empty trash

☐Wipe mirrors

☐Remove the items on the counters and clean

☐Shake out the rugs and launder when necessary

☐Vacuum/sweep and mop floors

☐Make sure all hair is cleared up

Bedrooms

☐ Dust all surfaces including painting/art work, boarders and decorations

☐Wipe all surfaces

☐Check all drawers and wipe clean

☐Empty trash

☐Spray Lysol on mattress and pillows

☐Make/stage beds

☐Vacuum or sweep/mop including under the beds

Living areas

☐ Dust all surfaces including painting/art work, and decor

☐Wipe all surfaces

☐Wipe TV/media center

☐Empty trash

☐Vacuum or sweep/mop

☐Check under the cushions of the furniture and vacuum as necessary

☐Place décor and throw blankets back in their places

Outdoors

☐Sweep/blow off porches

☐Check/clean grill

☐Stage patio furniture spot clean or launder cushion covers when necessary

Restock List

☐Coffee/creamers/sugars

☐Snacks

☐Hand soap/Dish soap – shine bottles and face all in one direction

☐ Body wash/Shampoo/Conditioner – shine bottles and face all in one direction

☐Waters

☐Cleaning products – stage under the sink with all cleaner labels visible and bottles wiped

☐Sponge

☐Trash bags

☐Paper towels/Kleenex

☐Toilet paper – 2 per bathroom

☐Bath towels – 4 per bed

☐Hand towels – 4 per bed

☐Wash cloths – 6 per bathroom

☐Kitchen towels – 2

Final inspection

Check each other’s work based on their assigned tasks.

Every house should be left perfect for the guest and aim to earn a 5-star review.

Reminder – the house should look exactly the same every time you are done cleaning it. There should never be anything different unless the owner requests it.

Be sure and take a count of restock items and put what is needed in VRS. This needs to be done when there are less than 3 turnovers of items left to insure it gets there in time.

Make sure all doors are locked and everything is put away.

Working Interview Evaluation Form

LEAD: Please take the time to answer the following questions and provide comments. Your responses and comments will assist us in the hiring decision making for this candidate. Place an “X” in the box that represents your assessment.

Candidate: __________________________________ Date: ______________________________

Assigned Lead: ______________________________ Property: ____________________________

QUALITY OF OVERALL CLEANLINLESS	Excellent	Good	Fair	Poor	NA
* Candidate must complete at least 3 of the following tasks
Changing linens and making beds
Washing, drying, and putting away dishes
Cleaning and sanitizing toilets
Cleaning and sanitizing bathtubs and showers
Cleaning and sanitizing sinks and faucets
Sweeping and mopping the floors
Vacuuming carpets and rugs
Wiping and sanitizing countertops
Dusting and wiping hard surfaces
Moving small items to clean surfaces
Dusting fans, light fixtures
Wiping shelves and décor
Wiping baseboards
Wiping and sanitizing appliances
Cleaning mirrors and glass surfaces
Staging rooms according to specifications
Additional comments and/or examples:
QUALITY OF ATTENTION TO DETAILS	YES	NO
Did candidate complete all tasks assigned?
Was the candidate receptive to suggestions and/or corrections?
Additional comments and/or examples:
PERSONAL SKILLS	Excellent	Good	Fair	Poor	NA
Quality of candidate punctuality
Quality of candidate courtesy
Quality of candidate appearance
Quality of overall communication/interaction with Lead

Team Performance Evaluation Form

Property: ____________________________________________________________________

Assigned Lead: _____________________________ Date: ______________________________

4 = EXCELLENT (No revision needed) 3 = GOOD (Some revision required) 2 = POOR (Complete revision needed) 1 = DID NOT COMPLETE

TEAM INITIAL	TASK LIST	4	3	2	1	LEAD INITIAL
	KITCHEN
	Clean out food items
	Clean coffee pot (empty grounds and filter)
	Clean and polish all appliances
	Wash dishes
	Disinfect surfaces
	Restock
	Vacuum/sweep/mop
	BATHROOM
	Disinfect, scrub, wipe toilet, tub/shower, sink
	Dust
	Restock
	Vacuum/sweep/mop
	BEDROOM
	Dust top to bottom (fans, fixtures, baseboards)
	Disinfect, wipe all surfaces
	Shine mirrors and glass surfaces
	Make/stage beds
	Vacuum, sweep, mop out
	LIVING AREAS
	Dust top to bottom (fans, fixtures, baseboards)
	Disinfect, wipe all surfaces
	Wipe TV/media center
	Check/clean under the cushions, pillows rugs
	Shine mirror and glass surfaces
	Stage furniture and decor
	Vacuum/sweep
	Mop out/turn off lights
	OUTDOORS
	Sweep/blow off porches
	Check/clean grill
	Stage patio furniture

	ADDITIONAL NOTES:

New Client Assessment Form

Assessor: ________________________________ Date: ____________________________

Owner: ___________________________________ Phone #: __________________________

Email: _______________________________________________________________________

Property Address: ______________________________________________________________

PROPERTY ACCESS/INSTRUCTIONS
SQFT
Gate Access Code
Front Door Access Code
Owner’s Closet Access Code
# Available parking spaces
Special Instructions:



BATHROOM
Total # of BATHROOMS
Total # of Tubs
Total # of Showers

BEDROOM
# OF BEDRROMS
# KING beds
# FULL beds
# QUEEN beds
# TWIN beds
LAUNDRY
ONSITE washer and dryer
OFFSITE laundry
OUTDOORS	YES (how many) / NO
Balcony
Covered patio
Outdoor furniture
Outdoor kitchen
Gas Grill
Gas firepit
Hot Tub
DEEP CLEAN
# Windows

TOTAL MAN HOURS FOR TURNOVER:
TOTAL MAN HOURS FOR DEEP CLEAN: