Guest communication and support
Anyone who has hosted knows a slow reply can cost a booking or a review. We take over the messaging so you are not answering guests from your phone at night.
What is included
Inquiries and booking requests
We answer guest inquiries and booking requests on every booking site where your home is listed.
Check-in details and house information
Automated messages send check-in details and house information, so the routine questions are answered before they are asked.
Questions during the stay
We answer guests while they are in the home and work to solve problems before they turn into complaints.
Disputes
When there is a disagreement with a guest, we handle it for you.
Reviews
Answering promptly and fixing problems during the stay is the best protection for your reviews, so that is where we put our effort.
How it works
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We learn your home
During onboarding we build a full profile of the home, including house rules, amenities and the details guests ask about most.
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Guests hear from us at the right moments
Automated messages go out with check-in details and house information, so guests don't wait on a person for the basics.
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A person steps in when needed
When a guest has a question the automation can't answer, or something goes wrong, our team takes over and works the issue.
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You stay informed
You have one point of contact, and our guest experience and operations teams handle messages and scheduling behind them.
Good to know
Where guest communication ends
Guest messaging is part of management, not an add-on. Repairs and housekeeping that a guest issue sets off are coordinated through our turnover and maintenance work. Anything outside the owner agreement is only done if you ask.
What we ask of you
- Tell us how you want the home presented, including any house rules you care about.
- Let us know about anything unusual in the home that guests should hear about.
- Approve any significant repair before we go ahead.
Guest communication and support: questions owners ask
Who answers my guests?
We do. Automated messages cover check-in details and house information, and our team answers questions and handles issues during the stay.
Will I still hear about problems with my property?
Yes. You have one point of contact at UniqBnB and you get reports on your property. We ask for your approval before significant repairs.
Does UniqBnB handle guest disputes?
Yes. Handling disputes with guests is part of management.
Do I have to be available when a guest messages?
No. Not having to be the person answering is the point of this service.
Talk to us about your home
Book a call, or start with a free report. We will go through it with you.